Returns Policy

We hope you will be delighted with your purchase, however, should you wish to return it, please carefully review the following information:

Home and Medical 14 Day Money Back Guarantee

PLEASE CALL US ON 0800 035 3588 or 01274 564769 to arrange your return.

If you are not satisfied with your purchase for any reason Home and Medical offers a fourteen day cooling off period in which time you can simply return your product(s) and request a full refund, excluding postage and packing costs.

To qualify for this service, the product(s) must be dispatched back to us within 14 days of receiving your order, and must be received by us in their original unused condition and original packaging. You need to take reasonable care when returning an order to us as you will need to both pay for and be responsible for the return. If returned goods are received with damaged packaging there may be a re-packing charge. We would advise you, when making a return to use a carrier that offers you insurance and a tracking facility. If an item is damaged or lost in shipping while being returned to us we cannot be held liable. For hygiene reasons toileting products such as commodes must be returned unused with protective packaging intact.

Beds/Recliners: For returns of beds/recliners the costs of delivery, installation and collection will be deducted from any refunds due.

Returns from Ireland - Please note that whilst our returns policy still applies, we are unable to arrange collections from Ireland. Returns to us therefore must be arranged by the customer themselves.

Cancellations: Please note that once an item has been despatched the cost of carriage will be passed onto the customer in the event of an order cancellation

Returns Policy - Washable Incontinence Products

For hygiene reasons, you can only return underwear if the item hasn’t been opened and is in its sealed original packaging, within 14 days and a full refund excluding postage and packaging costs will be given.

Faulty Goods & Warranty Claims

In the unfortunate event that your product is faulty please call us on 0800 035 3588 or 01274 564769. If the product develops a fault as a part of its day to day usage then please review the manufacturers warranty.The first step is typically to fix the problem. A replacement can only be sent once the fault has been established.  We may require proof of damage so if you can take a photo, provide us with the serial number, a description of the fault and then email this information to us we will get back to you. Our email address is

A refund may be an option under certain circumstances. The actual refund time varies with different credit card providers. All refunds will be based on your original payment method. A charge may be made if items returned as faulty are found not to have a genuine fault.

Your statutory rights are not affected.

What to do if there is a problem

We endeavour to provide goods and services which conform with consumer rights, but if there should be a problem, please contact us immediately you become aware of it on Tel 01274 564769 or email  If you are unhappy with the outcome of a complaint and have exhausted our complaints process, you can approach the British Healthcare Trades Association (BHTA) for mediation (and ultimately arbitration) and, as a member, we will participate in this process.  BHTA can be contacted at:  New Loom House, Suite 4.06, 101 Back Church Lane, London  E1 1LU   Tel: 020 7702 2141  Email  Web:    

Alternatively visit the EU’s online platform for dispute resolution at: